Refusing a DeliveryĭO NOT refuse delivery or send products back to Prepac without first getting a Return Authorization (RA#) from the retailer from which your product was purchased. Please contact your retailer directly for their return policies and procedures. Your monetary transaction was made with a retailer and therefore we do not have the ability to issue credits. Please note: we cannot authorize refunds for any purchases as our products are sold through authorized retailers. Ground shipments typically take 5-7 business days to arrive once they leave our facility. (In some cases and at our discretion, we may call UPS and arrange for a replacement of the entire product.) All parts orders will be processed within 2 business days and will be shipped via UPS Ground or mail. We will quickly determine the extent of the damage and supply free replacement parts. If more than 30% of the parts in your box are damaged, please contact our Customer Service Supervisor at 1-80 ext. A tracking number can be sent on request. All parts orders will be processed within 2 business days and will be shipped at no charge via UPS Ground or mail. We recognize getting you a replacement part is a priority. You will need to identify the damaged parts by referencing the part number and description in the assembly instructions. If your box or its contents are visibly damaged (also known as 'concealed damage'), call our Customer Service Department at 1-87 or send an email to for assistance. If your product has been damaged during shipping, our customer service team will be happy to work with you to resolve the situation. While we make every effort to have items arrive safely, damage can still sometimes occur. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions. PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. Warranty service is available by contacting our Customer Service Department at 1-87 (1-877-PREPAC1). This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right. PREPAC shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products. The consumer has purchased a "Ready to Assemble" product which involves "Do It Yourself" assembly, including assembling and installation of the product. This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, improperly installed, used for purposes other than the intended use, improperly cared for or altered in any way. Replacement of parts does not extend this warranty or begin a new warranty period. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. The warranty period begins from the date the product was purchased. This warranty applies only to PREPAC Products purchased from authorized PREPAC retailers and to the original purchaser. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge. provides a limited 5-year consumer warranty against product defects. Always be sure to assemble and install our products following the steps and safety measures outlined in the assembly instructions. Our wall-mounted products come with secure, easy-to-install mounting systems, while our taller pieces include restraints to prevent tipping. What safety features do your products include?Ī. However, as with any wood-based furniture, continuous exposure to liquids or high humidity may cause damage. Every day liquids that are spilled and quickly wiped up will not damage our products. All of our products have a laminate finish, and should not be painted or varnished.Ī. We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your product.Ī.
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